Warranty
Warranty Policy
Effective Date: Oct 2021
Last Updated: Nov 2025
At Herati Saffron, we take immense pride in the purity and quality of our saffron — hand-picked from family farms in Herat and carefully packed to preserve its natural color, aroma, and potency.
Every jar is backed by our Herati Quality Assurance Warranty, a reflection of our commitment to excellence and customer trust.
🌿 1. Our Quality Guarantee
Each Herati Saffron product undergoes rigorous inspection and lab testing to ensure:
- ISO 3632 compliance (for color, aroma, and flavor strength)
- 100% pure Super Negin-grade threads, free from additives or dyes
- Hand-harvested, ethically sourced, and sustainably packed at origin
We guarantee that every product you receive meets these standards at the time of purchase.
🧡 2. Warranty Coverage
Our warranty covers:
- Manufacturing or packaging defects (e.g., broken jars, seal issues)
- Quality deviations verified by our internal or independent testing
- Incorrect or incomplete orders shipped in error
If your product arrives damaged or defective, we will gladly replace, exchange, or refund it, subject to the conditions below.
📦 3. Warranty Period
This warranty is valid for 60 days from the date of delivery for all retail purchases made through:
- www.heratproducts.com, or
- Authorized retail partners and distributors.
Claims made after 60 days may be considered at our discretion.
🔍 4. What the Warranty Does Not Cover
To preserve fairness and authenticity, our warranty does not cover:
- Products that have been opened, used, or stored improperly (e.g., exposed to moisture, sunlight, or heat)
- Natural variations in thread color or aroma (these indicate authenticity)
- Items purchased from unauthorized resellers or third-party marketplaces
- Products damaged due to misuse, accidents, or alterations
- Expired products past their best-by date
🧾 5. How to File a Warranty Claim
To request a replacement or refund under this warranty:
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Contact us at support@heratisaffron.com within the warranty period.
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Include:
- Order number
- Full name and contact details
- Description and clear photos of the issue
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Once we verify eligibility, you’ll receive instructions for return or replacement.
We typically respond within 24–48 hours and resolve valid claims within 7 business days.
💳 6. Resolution Options
Depending on your situation, we may offer one of the following:
- Replacement of the same product (default option)
- Store credit for future purchases
- Full or partial refund to your original payment method
Herati Saffron reserves the right to determine the most appropriate resolution.
🔒 7. Product Authenticity
Each jar of Herati Saffron carries a unique batch number that verifies authenticity and quality origin.
We strongly advise purchasing only from our official website or authorized partners to ensure warranty coverage and product integrity.
⚖️ 8. Limitation of Liability
To the maximum extent permitted by law:
- Our liability under this warranty is limited solely to the value of the product purchased.
- We are not responsible for indirect, incidental, or consequential damages, including any loss arising from improper use or storage.
This warranty gives you specific legal rights; you may also have other rights that vary by state or country.
🌸 9. International Warranty Policy
International orders are covered under the same warranty terms, but return or replacement logistics may vary.
If a replacement shipment is not feasible, we may issue store credit or a partial refund instead.
🕊️ 10. Contact Us
For warranty claims or product support, please contact:
📧 Email: support@heratisaffron.com
📞 Phone: +1 (202) 413-9024
📍 Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA
Herati Promise
Every jar of saffron we send represents years of dedication, tradition, and craftsmanship.
If your experience ever falls short of the standard we promise, we’ll make it right — because your trust is as precious to us as the saffron itself.
