Privacy Policy
Privacy Policy
Effective Date: October 2021
Last Updated: November 2025
At Herati Saffron, operated by Herat Products LLC, your privacy is paramount. We are committed to protecting your personal information and providing a trusted, secure, and personalized experience on our website, www.heratproducts.com. This Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you agree to these terms.
1. Information We Collect
We collect information directly from you, automatically through your device, and from third-party services.
A. Information You Provide
When you make a purchase, subscribe to our newsletter, or contact us, we may collect:
•Name
•Email address
•Billing and shipping address
•Phone number
•Payment details (processed securely by third-party providers; we do not store credit card numbers)
•Any information you provide in messages or reviews
B. Information Collected Automatically
When you browse our site, we may automatically collect:
•Device information (e.g., browser type, operating system, IP address)
•Pages viewed and time spent on the site
•Referring URLs and site navigation behavior
•Cookies and tracking data (see Section 3)
This data helps us improve website performance, security, and user experience.
C. Information from Third Parties
We may receive limited data from advertising networks, analytics providers, or social media platforms to enhance marketing relevance and performance.
2. How We Use Your Information
We use your information to:
•Process and fulfill your orders
•Communicate about your purchases, shipping, or support inquiries
•Send promotional offers, newsletters, or updates (only if you opt-in)
•Improve our website and personalize your experience
•Prevent fraud, ensure compliance, and maintain security
•Meet legal or regulatory requirements
We will never sell your personal information to any third party.
3. Cookies and Tracking Technologies
We use cookies to improve website functionality and remember your preferences. Cookies help:
•Keep your cart active
•Save login sessions
•Analyze traffic and website usage
•Provide personalized recommendations
You can adjust or disable cookies through your browser settings. Please note that some website features may not function properly without cookies.
4. Email Marketing and Communication
If you subscribe to our newsletter or create an account, we may send occasional updates about new products, exclusive offers, and educational content. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of our emails or by contacting us directly.
5. Data Sharing and Disclosure
We share your information only when necessary to operate our business effectively, including with:
•Payment processors (e.g., Shopify Payments, PayPal, Stripe)
•Shipping partners (e.g., USPS, UPS, DHL)
•Email and marketing service providers (e.g., Klaviyo, Mailchimp)
•Analytics providers (e.g., Google Analytics)
All partners are contractually required to protect your information and use it only for the intended purpose.
6. Data Retention
We retain your information only as long as necessary to complete your transactions, comply with legal obligations, and resolve disputes. You may request that we delete your data at any time (see Section 9).
7. Data Security
We implement industry-standard security measures to protect your personal information, including:
•Secure Socket Layer (SSL) encryption for data transmission
•PCI-compliant payment gateways
•Limited employee access to sensitive data
While no system is 100% secure, we take every reasonable step to safeguard your information.
8. Children’s Privacy
Our website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child’s information has been submitted, we will delete it immediately.
9. Your Rights
Depending on your location (e.g., under GDPR or CCPA), you have the right to:
•Access, correct, or delete your personal data
•Request a copy of your stored data
•Object to or limit certain uses of your data
•Withdraw consent for marketing communications
10. International Visitors
If you access our site from outside the United States, your information may be transferred and processed in the U.S. We comply with applicable data protection laws for such transfers.
11. Third-Party Links
Our website may contain links to other sites (e.g., Instagram, YouTube, partner retailers). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or a website notice when appropriate.
13. Contact Us
For questions or concerns about your privacy, please contact us:
•Email: privacy@heratisaffron.com
•Phone: +1 (202) 413-9024
•Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA
Herati Promise
At Herati Saffron, trust begins with transparency. We handle every piece of information you share with the same care and integrity as we do our saffron—pure, protected, and respected.
