Shipping & Return Policy
Shipping & Return Policy
Effective Date: October 25, 2021
Last Updated: November 13, 2025
Thank you for choosing Herati Saffron. We handle every order with care, from our fields to your table. Please review our policy below for details on processing, delivery, and returns.
Shipping Policy
Order Processing
All retail orders are processed within 1–3 business days (excluding weekends and holidays) after confirmation. You will receive a shipping confirmation and tracking number once your order dispatches. During peak seasons, processing times may extend slightly.
Shipping Methods & Delivery Times
We ship from our U.S. fulfillment center to the United States, Canada, Europe, the Middle East, and Asia.
•Domestic (USA): 3–7 business days
•International: 7–21 business days (may vary due to customs and location)
Delivery times can vary based on carrier availability, destination, or unforeseen customs delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and package weight. Orders above $50 (USA only) qualify for free standard shipping. Express options are available at an additional cost.
International Shipping & Customs
Customers are responsible for:
•Any customs duties, import taxes, or fees applied by their country.
•Ensuring saffron imports are permitted in their region.
If an order is returned due to import restrictions or unpaid duties, a refund (excluding shipping costs) will be processed upon safe return and inspection of the product.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at hello@heratisaffron.com to correct it before dispatch.
Return & Refund Policy
We want you to love your saffron. If you are not completely satisfied, please review these guidelines:
Eligibility for Returns
To qualify for a return:
•The item must be unopened, unused, and in its original packaging.
•You must contact us within 30 days of receiving your order.
•Proof of purchase (order confirmation or receipt) is required.
Due to food safety standards, we cannot accept returns for opened or used products.
Return Process
1.Contact our support team at hello@heratisaffron.com to initiate your return.
2.Include your order number and reason for the return.
3.Once approved, you will receive return instructions and a shipping address.
4.After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refunds are typically processed within 7–10 business days after receiving your item.
Refunds
If approved, your refund will be credited to your original payment method. Shipping fees are non-refundable, except when the return is due to our shipping error or a product defect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
•Contact us within 7 days of delivery with photos of the issue and packaging.
•We will offer a replacement, exchange, or full refund.
We hand-inspect every saffron thread before packing to ensure quality.
Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
Non-Returnable Items
•Opened saffron jars or sachets
•Discounted or clearance items
•Gift cards
•Custom or bulk orders
Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order is processed or dispatched, cancellations cannot be guaranteed.
Lost or Stolen Packages
Once marked as “Delivered” by the carrier, responsibility transfers to the recipient. If you believe your order is lost or stolen, please contact us and your local carrier. We will assist in filing a claim and, if possible, provide a replacement.
Contact Us
For questions about your order, returns, or shipping updates, please reach out:
•Email: hello@heratisaffron.com
•Phone: +1 (202) 413-9024
•Office: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA
Herati Promise
Every jar of saffron we send carries a story of purity, craftsmanship, and care. If something doesn’t meet your expectations, we’ll make it right. Your trust means the world to us.
