https://www.heratproducts.com/pages/shipping-return-policy

Shipping & Return Policy

Effective Date: October 25, 2021
Last Updated: November 13, 2025

Thank you for choosing Herati Saffron.
We take great pride in ensuring that every order is handled with care — from our fields in Herat to your table.
Please review our shipping and return policy below to understand how we process, deliver, and support every purchase.

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🚚 Shipping Policy

Order Processing

• All retail orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
• You will receive a shipping confirmation and tracking number once your order has been dispatched.
• During harvest season or promotional events, processing times may extend slightly due to high demand — we appreciate your patience.

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Shipping Methods & Delivery Times

We currently ship from our U.S. fulfillment center to destinations across the United States, Canada, Europe, the Middle East, and Asia.
Estimated delivery times:

• Domestic (USA): 3–7 business days
• International: 7–21 business days depending on customs and location

Please note: Delivery times may vary based on carrier availability, destination, or unforeseen customs delays.

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Shipping Costs

• Shipping rates are calculated at checkout based on your location and package weight.
• Orders above $50 (USA only) qualify for free standard shipping.
• Express shipping options are available for an additional cost.

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International Shipping & Customs

We proudly ship worldwide.
However, customers are responsible for:

• Any customs duties, import taxes, or fees applied by their country.
• Ensuring that saffron imports are permitted in their region.

If an order is returned due to import restrictions or unpaid duties, a refund (excluding shipping costs) will be processed once the product is safely returned and inspected.

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Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at hello@heratisaffron.com— we’ll do our best to correct it before dispatch.

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💛 Return & Refund Policy

We want you to love your saffron as much as we do.
If, for any reason, you’re not completely satisfied, please review the following guidelines:

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Eligibility for Returns

To qualify for a return:

• The item must be unopened, unused, and in its original packaging.
• You must contact us within 30 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

Due to food safety standards, we cannot accept returns for opened or used products.

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Return Process

Contact our support team at hello@heratisaffron.com 

1. to initiate your return.
2. Include your order number and reason for the return.
3. Once approved, you will receive return instructions and a return shipping address.
4. After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

Refunds are typically processed within 7–10 business days after receiving your item.

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Refunds

If approved, your refund will be credited to your original payment method.
Shipping fees are non-refundable, except when the return is due to a shipping error or product defect on our part.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Please contact us within 7 days of delivery with photos of the issue and packaging.
• We will offer a replacement, exchange, or full refund depending on the situation.

We take quality seriously — every saffron thread is hand-inspected before packing.

---

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original for a refund and place a new order.

---

Non-Returnable Items

• Opened saffron jars or sachets
• Discounted or clearance items
• Gift cards
• Custom or bulk orders

---

Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet shipped.
Once an order is processed or dispatched, cancellations cannot be guaranteed.

---

Lost or Stolen Packages

Once marked as “Delivered” by the carrier, the responsibility for the package transfers to the recipient.
If you believe your order is lost or stolen, please contact us and your local carrier — we will assist in filing a claim and, if possible, provide a replacement.

---

🌿 Contact Us

For questions about your order, returns, or shipping updates, please reach out:
📧 Email: hello@heratisaffron.com 

📞 Phone: +1 (202) 413-9024
📍 Office: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA

---

Herati Promise

Every jar of saffron we send carries a story — of purity, craftsmanship, and care.
If something doesn’t meet your expectations, we’ll make it right.

Your trust means the world to us.

https://www.heratproducts.com/pages/secure-payment-policy

 

Secure Payment Policy

Effective Date: Oct 2021
Last Updated: November 2025

At Herati Saffron, your safety and confidence are our top priorities.
We understand that online payment security is essential when purchasing premium products, and we are committed to ensuring your transaction is protected at every step.

To guarantee the highest level of protection, all payments made through our online store are processed securely by Shopify, one of the world’s leading e-commerce platforms.

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🛡️ 1. Secure Processing with Shopify

All transactions on www.heratproducts.com are powered and encrypted through Shopify Payments.
This means your payment information is handled using industry-leading security and compliance standards, including:

• 256-bit SSL encryption — ensures that all personal and payment data transmitted between your browser and our site is encrypted and unreadable to unauthorized parties.
• PCI DSS Level 1 compliance — Shopify meets the highest level of certification for payment processors worldwide.
• Fraud protection and monitoring — every transaction is automatically screened to detect unusual or suspicious activity.

We never have direct access to or store your complete credit card or banking information.

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💳 2. Accepted Payment Methods

For your convenience, we accept the following secure payment options:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)
• Shopify Payments
• PayPal
• Apple Pay and Google Pay
• Shop Pay (secure express checkout option)

All payment methods are processed through Shopify’s secure payment gateway.

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🔒 3. How Your Information Is Protected

When you complete a purchase:

• Your payment details are encrypted at all times.
• Shopify handles payment authorization directly with your bank.
• We receive only limited information (such as your name, email, and shipping address) necessary to fulfill your order.

We do not store or access your credit card numbers or bank credentials on our servers.

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🧭 4. Our Responsibility and Shopify’s Role

Herati Saffron (Herat Products LLC) is responsible for the products and customer service related to your purchase.
However, Shopify is the sole processor of all payments, including encryption, authorization, and data protection.

This ensures that:

• You are transacting within a fully secure global payment network.
• Any payment data is managed according to Shopify’s strict compliance framework.
• Your financial details remain completely confidential and protected.

To learn more about Shopify’s security practices, please visit:
🔗 https://www.shopify.com/security

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🌿 5. Fraud Prevention

To protect our customers, we may perform limited verification steps for certain high-value or flagged transactions.
This may include confirming billing details or requesting additional verification before fulfillment.
These checks are for your security and help prevent unauthorized use.

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🧾 6. Billing & Payment Accuracy

• Please ensure that all billing and shipping information provided is accurate.
• In case of payment failure, declined cards, or billing discrepancies, our team will contact you promptly via email.
• Orders will not be shipped until payment is successfully authorized and confirmed by Shopify.

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🪙 7. Refunds and Payment Reversals

Approved refunds (under our Return Policy) are processed directly through the original payment method via Shopify Payments.
Refunds typically appear within 5–10 business days, depending on your financial institution.

We cannot expedite bank timelines once a refund has been issued.

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🌏 8. International Payments

We accept international orders and payments in supported currencies.
Exchange rates and international processing fees (if any) are determined by your bank or card provider — not by Herati Saffron or Shopify.

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⚖️ 9. Limitation of Liability

While we partner with Shopify to provide industry-leading payment protection, Herati Saffron (Herat Products LLC) is not liable for any breach or error caused by third-party payment processors, banks, or financial institutions.
In such rare cases, Shopify’s and your bank’s respective terms will govern resolution procedures.

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✉️ 10. Contact Us

If you have any questions or concerns regarding payment security, please contact:

📧 Email: support@heratisaffron.com
📞 Phone: +1 (202) 413-9024
📍 Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA

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Herati Promise

Every transaction at Herati Saffron is guided by the same principles as our saffron itself — purity, transparency, and trust.
Your privacy and peace of mind are not just protected — they’re guaranteed.

https://www.heratproducts.com/pages/warranty

 

Warranty Policy

Effective Date: Oct 2021
Last Updated: Nov 2025

At Herati Saffron, we take immense pride in the purity and quality of our saffron — hand-picked from family farms in Herat and carefully packed to preserve its natural color, aroma, and potency.
Every jar is backed by our Herati Quality Assurance Warranty, a reflection of our commitment to excellence and customer trust.

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🌿 1. Our Quality Guarantee

Each Herati Saffron product undergoes rigorous inspection and lab testing to ensure:

• ISO 3632 compliance (for color, aroma, and flavor strength)
• 100% pure Super Negin-grade threads, free from additives or dyes
• Hand-harvested, ethically sourced, and sustainably packed at origin

We guarantee that every product you receive meets these standards at the time of purchase.

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🧡 2. Warranty Coverage

Our warranty covers:

• Manufacturing or packaging defects (e.g., broken jars, seal issues)
• Quality deviations verified by our internal or independent testing
• Incorrect or incomplete orders shipped in error

If your product arrives damaged or defective, we will gladly replace, exchange, or refund it, subject to the conditions below.

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📦 3. Warranty Period

This warranty is valid for 60 days from the date of delivery for all retail purchases made through:

• www.heratproducts.com, or
• Authorized retail partners and distributors.

Claims made after 60 days may be considered at our discretion.

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🔍 4. What the Warranty Does Not Cover

To preserve fairness and authenticity, our warranty does not cover:

• Products that have been opened, used, or stored improperly (e.g., exposed to moisture, sunlight, or heat)
• Natural variations in thread color or aroma (these indicate authenticity)
• Items purchased from unauthorized resellers or third-party marketplaces
• Products damaged due to misuse, accidents, or alterations
• Expired products past their best-by date

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🧾 5. How to File a Warranty Claim

To request a replacement or refund under this warranty:

1. Contact us at support@heratisaffron.com within the warranty period.

2. Include:

• Order number
• Full name and contact details
• Description and clear photos of the issue

1. Once we verify eligibility, you’ll receive instructions for return or replacement.

We typically respond within 24–48 hours and resolve valid claims within 7 business days.

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💳 6. Resolution Options

Depending on your situation, we may offer one of the following:

• Replacement of the same product (default option)
• Store credit for future purchases
• Full or partial refund to your original payment method

Herati Saffron reserves the right to determine the most appropriate resolution.

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🔒 7. Product Authenticity

Each jar of Herati Saffron carries a unique batch number that verifies authenticity and quality origin.
We strongly advise purchasing only from our official website or authorized partners to ensure warranty coverage and product integrity.

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⚖️ 8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability under this warranty is limited solely to the value of the product purchased.
• We are not responsible for indirect, incidental, or consequential damages, including any loss arising from improper use or storage.

This warranty gives you specific legal rights; you may also have other rights that vary by state or country.

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🌸 9. International Warranty Policy

International orders are covered under the same warranty terms, but return or replacement logistics may vary.
If a replacement shipment is not feasible, we may issue store credit or a partial refund instead.

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🕊️ 10. Contact Us

For warranty claims or product support, please contact:

📧 Email: support@heratisaffron.com
📞 Phone: +1 (202) 413-9024
📍 Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA

---

Herati Promise

Every jar of saffron we send represents years of dedication, tradition, and craftsmanship.
If your experience ever falls short of the standard we promise, we’ll make it right — because your trust is as precious to us as the saffron itself.

https://www.heratproducts.com/pages/shipping-return-policy

Shipping & Return Policy

Effective Date: October 25, 2021
Last Updated: November 13, 2025

Thank you for choosing Herati Saffron.
We take great pride in ensuring that every order is handled with care — from our fields in Herat to your table.
Please review our shipping and return policy below to understand how we process, deliver, and support every purchase.

---

🚚 Shipping Policy

Order Processing

• All retail orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
• You will receive a shipping confirmation and tracking number once your order has been dispatched.
• During harvest season or promotional events, processing times may extend slightly due to high demand — we appreciate your patience.

---

Shipping Methods & Delivery Times

We currently ship from our U.S. fulfillment center to destinations across the United States, Canada, Europe, the Middle East, and Asia.
Estimated delivery times:

• Domestic (USA): 3–7 business days
• International: 7–21 business days depending on customs and location

Please note: Delivery times may vary based on carrier availability, destination, or unforeseen customs delays.

---

Shipping Costs

• Shipping rates are calculated at checkout based on your location and package weight.
• Orders above $50 (USA only) qualify for free standard shipping.
• Express shipping options are available for an additional cost.

---

International Shipping & Customs

We proudly ship worldwide.
However, customers are responsible for:

• Any customs duties, import taxes, or fees applied by their country.
• Ensuring that saffron imports are permitted in their region.

If an order is returned due to import restrictions or unpaid duties, a refund (excluding shipping costs) will be processed once the product is safely returned and inspected.

---

Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at hello@heratisaffron.com— we’ll do our best to correct it before dispatch.

---

💛 Return & Refund Policy

We want you to love your saffron as much as we do.
If, for any reason, you’re not completely satisfied, please review the following guidelines:

---

Eligibility for Returns

To qualify for a return:

• The item must be unopened, unused, and in its original packaging.
• You must contact us within 30 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

Due to food safety standards, we cannot accept returns for opened or used products.

---

Return Process

Contact our support team at hello@heratisaffron.com 

1. to initiate your return.
2. Include your order number and reason for the return.
3. Once approved, you will receive return instructions and a return shipping address.
4. After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

Refunds are typically processed within 7–10 business days after receiving your item.

---

Refunds

If approved, your refund will be credited to your original payment method.
Shipping fees are non-refundable, except when the return is due to a shipping error or product defect on our part.

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Please contact us within 7 days of delivery with photos of the issue and packaging.
• We will offer a replacement, exchange, or full refund depending on the situation.

We take quality seriously — every saffron thread is hand-inspected before packing.

---

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original for a refund and place a new order.

---

Non-Returnable Items

• Opened saffron jars or sachets
• Discounted or clearance items
• Gift cards
• Custom or bulk orders

---

Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet shipped.
Once an order is processed or dispatched, cancellations cannot be guaranteed.

---

Lost or Stolen Packages

Once marked as “Delivered” by the carrier, the responsibility for the package transfers to the recipient.
If you believe your order is lost or stolen, please contact us and your local carrier — we will assist in filing a claim and, if possible, provide a replacement.

---

🌿 Contact Us

For questions about your order, returns, or shipping updates, please reach out:
📧 Email: hello@heratisaffron.com 

📞 Phone: +1 (202) 413-9024
📍 Office: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA

---

Herati Promise

Every jar of saffron we send carries a story — of purity, craftsmanship, and care.
If something doesn’t meet your expectations, we’ll make it right.

Your trust means the world to us.