Terms of Service
Terms of Service
Effective Date: October 15, 2021
Last Updated: November 09, 2025
Welcome to Herati Saffron (operated by Herat Saffron LLC). These Terms of Service ("Terms") govern your access to and use of our website, www.heratproducts.com, including all purchases made through it (the "Site"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use this Site.
1. Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:
•Use the Site for any fraudulent, harmful, or illegal activity.
•Attempt to interfere with the proper working of the Site, including introducing viruses or malicious code.
•Copy, modify, or distribute content from the Site without prior written permission.
We reserve the right to suspend or terminate access to the Site if these Terms are violated.
2. Eligibility
You must be at least 18 years old (or the age of legal majority in your country) to make a purchase from this Site. If you are under 18, a parent or legal guardian must make the purchase on your behalf.
3. Product Information
We ensure all product descriptions, images, and prices are accurate. However, slight variations may occur due to natural differences in saffron threads, lighting, or packaging updates. All products are sold for personal, household, or gift use only—not for resale or unauthorized distribution.
4. Orders and Payments
All prices are listed in USD unless otherwise noted. Payment must be completed at checkout through one of the accepted payment methods. Orders are processed once payment is confirmed. We reserve the right to refuse or cancel any order suspected of fraud or unauthorized activity. If an order is canceled after payment, you will receive a full refund.
5. Shipping and Delivery
We aim to process and ship all orders within 1–3 business days. Delivery times depend on your selected shipping method and destination. Once shipped, you’ll receive tracking information via email. Delays caused by carriers, customs, or external factors are outside our control, but we will always assist you in resolving any shipping issues.
6. Returns and Refunds
Your satisfaction matters to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order, provided that:
•The product is unopened, unused, and in its original condition.
•Proof of purchase is provided.
Refunds will be processed to your original payment method once the return is approved. For more details, please refer to our Shipping & Return Policy.
7. Intellectual Property
All content on this website—including text, images, designs, trademarks, and logos—is the property of Herati Saffron LLC or its licensors. You may not copy, reproduce, distribute, or use any materials without our written consent.
8. User Content and Reviews
If you submit a review, comment, or testimonial, you grant us permission to use, display, and publish it (with your first name or initials only) on our Site or social media channels. We may edit content for clarity or formatting but will not alter its meaning.
9. Privacy
Your privacy and data security are very important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by law, Herat Products LLC is not liable for:
•Any indirect, incidental, or consequential damages;
•Any loss of data, profits, or goodwill arising from your use of the Site or products.
Our total liability to you for any claim shall not exceed the total amount you paid for the product in question.
11. Health Disclaimer
Our saffron is a natural food ingredient intended for culinary and wellness use. It is not a medicine, and we do not claim to diagnose, treat, or cure any medical condition. Always consult your physician before using saffron for medicinal purposes.
12. Third-Party Links
The Site may include links to external websites for your convenience. We are not responsible for the content, privacy policies, or practices of those sites.
13. Changes to These Terms
We may update these Terms at any time by posting a new version on this page. The revised Terms will take effect immediately upon posting. We encourage you to review them regularly.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict of law principles. Any disputes will be resolved exclusively in the courts of Virginia, USA.
15. Contact Us
If you have any questions about these Terms, please reach out:
•Email: hello@heratisaffron.com
•Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA
•Phone: +1 (202) 413-9024
Thank you for visiting Herati Saffron. By purchasing from us, you become part of a tradition that celebrates authenticity, craftsmanship, and the purest taste of saffron—from our fields to your table.
