Secure Payment Policy
Secure Payment Policy
Effective Date: Oct 2021
Last Updated: November 2025
At Herati Saffron, your safety and confidence are our top priorities.
We understand that online payment security is essential when purchasing premium products, and we are committed to ensuring your transaction is protected at every step.
To guarantee the highest level of protection, all payments made through our online store are processed securely by Shopify, one of the world’s leading e-commerce platforms.
🛡️ 1. Secure Processing with Shopify
All transactions on www.heratproducts.com are powered and encrypted through Shopify Payments.
This means your payment information is handled using industry-leading security and compliance standards, including:
- 256-bit SSL encryption — ensures that all personal and payment data transmitted between your browser and our site is encrypted and unreadable to unauthorized parties.
- PCI DSS Level 1 compliance — Shopify meets the highest level of certification for payment processors worldwide.
- Fraud protection and monitoring — every transaction is automatically screened to detect unusual or suspicious activity.
We never have direct access to or store your complete credit card or banking information.
💳 2. Accepted Payment Methods
For your convenience, we accept the following secure payment options:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- Shopify Payments
- PayPal
- Apple Pay and Google Pay
- Shop Pay (secure express checkout option)
All payment methods are processed through Shopify’s secure payment gateway.
🔒 3. How Your Information Is Protected
When you complete a purchase:
- Your payment details are encrypted at all times.
- Shopify handles payment authorization directly with your bank.
- We receive only limited information (such as your name, email, and shipping address) necessary to fulfill your order.
We do not store or access your credit card numbers or bank credentials on our servers.
🧭 4. Our Responsibility and Shopify’s Role
Herati Saffron (Herat Products LLC) is responsible for the products and customer service related to your purchase.
However, Shopify is the sole processor of all payments, including encryption, authorization, and data protection.
This ensures that:
- You are transacting within a fully secure global payment network.
- Any payment data is managed according to Shopify’s strict compliance framework.
- Your financial details remain completely confidential and protected.
To learn more about Shopify’s security practices, please visit:
🔗 https://www.shopify.com/security
🌿 5. Fraud Prevention
To protect our customers, we may perform limited verification steps for certain high-value or flagged transactions.
This may include confirming billing details or requesting additional verification before fulfillment.
These checks are for your security and help prevent unauthorized use.
🧾 6. Billing & Payment Accuracy
- Please ensure that all billing and shipping information provided is accurate.
- In case of payment failure, declined cards, or billing discrepancies, our team will contact you promptly via email.
- Orders will not be shipped until payment is successfully authorized and confirmed by Shopify.
🪙 7. Refunds and Payment Reversals
Approved refunds (under our Return Policy) are processed directly through the original payment method via Shopify Payments.
Refunds typically appear within 5–10 business days, depending on your financial institution.
We cannot expedite bank timelines once a refund has been issued.
🌏 8. International Payments
We accept international orders and payments in supported currencies.
Exchange rates and international processing fees (if any) are determined by your bank or card provider — not by Herati Saffron or Shopify.
⚖️ 9. Limitation of Liability
While we partner with Shopify to provide industry-leading payment protection, Herati Saffron (Herat Products LLC) is not liable for any breach or error caused by third-party payment processors, banks, or financial institutions.
In such rare cases, Shopify’s and your bank’s respective terms will govern resolution procedures.
✉️ 10. Contact Us
If you have any questions or concerns regarding payment security, please contact:
📧 Email: support@heratisaffron.com
📞 Phone: +1 (202) 413-9024
📍 Address: 46191 Westlake Dr, Suite 205, Sterling, VA 20165, USA
Herati Promise
Every transaction at Herati Saffron is guided by the same principles as our saffron itself — purity, transparency, and trust.
Your privacy and peace of mind are not just protected — they’re guaranteed.
